Privacy Policy
Cherished Keepsakes
ABN: 18 990 473 846
Last updated: 14 October 2026
At Cherished Keepsakes, we understand that the moments you trust us to capture are deeply personal. Protecting your privacy and the information you share with us is important to us.
This Privacy Policy explains how Cherished Keepsakes collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book an appointment or use our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
1. Information We Collect
When you interact with Cherished Keepsakes, we may collect personal information including:
Your name, email address and telephone number.
Information provided when making an enquiry or booking a casting appointment.
Appointment details, including your preferred location, date and casting service.
Information you voluntarily provide about family members, children or pets relevant to your casting.
Photographs you choose to share with us or permit us to take.
Communications between you and Cherished Keepsakes.
Basic website usage information collected through Squarespace.
We only seek to collect information reasonably necessary to provide our services, respond to enquiries and manage appointments.
2. How We Use Your Information
We may use your personal information to:
Respond to enquiries and communicate with you.
Arrange, confirm and manage casting appointments.
Create and personalise your keepsakes.
Provide information about your booking, collection or completed keepsake.
Maintain appropriate business and customer records.
Improve our website and customer experience.
Comply with applicable legal obligations.
We do not sell your personal information to third parties.
3. Booking and Payment Information
Cherished Keepsakes uses Acuity Scheduling to manage online appointment bookings.
When you book an appointment, the information you provide may be processed and stored through Acuity Scheduling in accordance with its own privacy practices.
Payments are currently handled offline, rather than directly through our website.
We do not collect or store credit card details through our website for these payments.
4. Photographs and Images
Photographs are an important part of the Cherished Keepsakes experience, particularly when capturing the details of babies, children, families and pets.
We respect the personal nature of these images.
Photographs of customers or their children will only be shared on our website, social media or other promotional materials with the appropriate permission.
Where permission has been provided, images may be used to showcase our work and the keepsakes we create.
If you have previously given permission for an image to be shared and would like to request its removal from our website or future promotional use, please contact us at ckcasts@hotmail.com.
We will consider and respond to your request as promptly as reasonably practicable. Please note that removal from third-party platforms or materials already distributed may not always be possible.
5. Website Analytics and Cookies
Our website is hosted by Squarespace.
Squarespace may use cookies and similar technologies to support website functionality, security and analytics.
These technologies may collect information such as:
Browser and device information.
Pages visited on our website.
General geographic location.
Website interactions and traffic information.
We use Squarespace's built-in analytics to better understand how visitors use our website and improve their experience.
You can manage or disable cookies through your browser settings, although some website features may not function as intended.
6. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
Squarespace, our website hosting and analytics provider.
Acuity Scheduling, our appointment booking provider.
Other service providers assisting with business administration or the delivery of our services, where applicable.
We may also disclose information where required or authorised by law.
We do not share your personal information with unrelated third parties for their independent marketing purposes.
7. Storage and Security
We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored electronically through our website, booking system and other business administration systems.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for our business purposes or to meet applicable legal obligations. Information that is no longer required will be securely deleted or de-identified where appropriate.
8. Children's Privacy
Cherished Keepsakes specialises in preserving precious moments involving babies, children and families.
Information relating to children is collected through their parent or legal guardian where appropriate and is used for the purpose of providing our casting and keepsake services.
We take particular care when handling photographs and personal information relating to children.
We will not knowingly use identifiable photographs of children for promotional purposes without appropriate permission.
9. Overseas Disclosure
Some of the third-party platforms used to operate our website and booking services, including Squarespace and Acuity Scheduling, may process or store information outside Australia.
Where applicable, personal information may therefore be handled in other countries in accordance with the service providers' privacy practices and applicable legal requirements.
10. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Please email ckcasts@hotmail.com with your request.
We may need to verify your identity before providing access to personal information.
11. Privacy Concerns and Complaints
If you have a question or concern about how your personal information has been handled, please contact us.
We will review your concern and endeavour to respond within a reasonable timeframe.
If your concern remains unresolved and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
The most recent version will be available on our website, with the date of the latest update displayed above.
13. Contact Us
For privacy enquiries, requests or concerns, please contact:
Cherished Keepsakes
ABN: 18 990 473 846
Email: ckcasts@hotmail.com
Locations: Sydney, Central Coast and Mid-North Coast, NSW, Australia